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Contact us

We answer every message within 24 hours.

Use this form for support, billing, complaints, privacy and data requests, or security reports. Every message is logged when it arrives and tracked until it is resolved. You can also email support@mycpaconnect.com directly.

Request types

  • Support: something is not working, or you need help using a feature.
  • Billing: questions about your subscription, an invoice from us, or a payment.
  • Complaints: you are unhappy with the Service or with how we handled something. Complaints go to the founder directly.
  • Privacy and data deletion requests: to access, correct, or delete personal information, as described in our Privacy Policy. Answered within 30 days.
  • Security: to report a vulnerability. Please do not test against production accounts that are not yours.

Send us a message

For data deletion requests, include the email address on the account and the firm you work with, if any.

By sending this form you agree to our Privacy Policy.

What happens next

You receive an automatic confirmation right away, then a reply from a real person within 24 hours. Support issues that need a code change are added to our engineering backlog, and we tell you when the fix ships. If you do not hear back, or you are not satisfied with the answer, reply to the confirmation email and ask for it to be escalated.

To learn what CPA Connect does, see our features and pricing, or schedule a demo (opens in a new tab).